Vicky Cheung-Song
Learner - She / Her
(3)
5
Location
Toronto, Ontario, Canada
Portals
Categories
Communications Operations Project management Competitive analysis Law and policy

Skills

Customer service 2 Accounting 1 Automation 1 Cash flow improvement 1 Cash flow management 1 Collections 1 Communication 1 Computing platforms 1 Dispute resolution 1 Management 1 Upselling 1

Achievements

Latest feedback

Recent projects

FounderNow
FounderNow
Oakville, Ontario, Canada

Recruitment Associate Project

The goal of this project is to help FounderNow's hiring manager vet resumes and screen for the right talent, conduct initial phone calls with candidates, and help schedule and take part in interviews and advise on final hiring decisions.

Matches 1
Category Data analysis + 4
Closed
FounderNow
FounderNow
Oakville, Ontario, Canada

Cash Flow Management Project

The main goal of this project is to help FounderNow manage cash flow, payment collection, and dispute resolution. The Cash Flow Management intern will also play a very key role in growing our customer base through upselling, and increasing overall customer satisfaction. This will involve several different steps for the interns, including: - Analyzing our existing customer base and payment data. - Developing strategies for upselling and increasing customer satisfaction. - Implementing strategies to improve cash flow management. - Creating systems for dispute resolution. - Researching other variables that can improve customer service. - Testing strategies and making improvements based on data.

Matches 1
Category Communications + 3
Closed
FounderNow
FounderNow
Oakville, Ontario, Canada

Automating Processes for FounderNow

The main goal of this project is to automate many of FounderNow's processes that require a lot of manpower to operate. The student will be responsible for automating basic tasks such as as emailing clients to confirm basic details to set up meetings with them, our communication process between our development team and our customer service representatives, and more. They can recommend software platforms, build their own software solutions, or find ways to optimize processes by making it more efficient through redesigning it.

Matches 1
Category Communications + 4
Closed