• Provided Tier 1 and Tier 2 technical support for Apple devices, including iPhones, WatchOS, and iPads, resolving an average of 50+ customer inquiries per shift.
• Achieved a 95% Customer Satisfaction (CSAT) Score, consistently exceeding performance benchmarks and ensuring positive user experiences.
• Reduced average call holding time by 30%, improving resolution efficiency and enhancing the overall support experience.
• Efficiently diagnosed and resolved software, hardware, and connectivity issues, reducing escalations by 40% and improving first-call resolution rates.
• Managed high-volume inbound calls while maintaining quality assurance standards, ensuring customer authentication and data security protocols were met.

• Designed a fully functional responsive e-commerce website on Shopify by customizing .liquid and .json files

• Updated the website weekly with new content and collaborated with team members to optimize its layout and functionality, leading to a 15% growth in site traffic and boosting conversion rates by 20%

• Established and managed a successful sole proprietorship IT service, providing end-to-end hardware and software solutions to a diverse client base.
• Personally handled technical support calls, service requests, and customer interactions, ensuring a seamless and efficient experience for clients.
• Delivered comprehensive troubleshooting and repairs for desktops, laptops, and mobile devices, including custom-built computers, hardware replacements, and software installations.
• Reduced average service turnaround time by 35%, improving customer satisfaction and operational efficiency.
• Provided expert consultations on cybersecurity best practices, operating system configurations, and network troubleshooting, ensuring optimal system performance.

• Designed a vehicle tracking & management application to help users efficiently track vehicle mileage, maintenance schedules, and fuel efficiency.
• AI-powered vehicle tracking & management app integrating predictive maintenance, fuel efficiency tracking, and trip planning.
• Uses Flutter, React Native, and Node.js with MongoDB & Firebase for seamless frontend & backend integration.
• Features GPS navigation, real-time fuel price tracking, smart service reminders, and cloud/local data storage.
• AI & machine learning provide personalized maintenance recommendations based on vehicle make, model, and usage history.
• Optimized user experience (UX) and performance, achieving a 97% retention rate and improving service adherence by 40%.