Community Futures Highwood Feedback Measurement
Project scope
Categories
Data analysis Product or service launchSkills
business consulting business strategy data analysis market researchWe serve clients such as entrepreneurs who want to start businesses, clients who have loans, clients taking business training and shareholder communities with an interest in what we are doing to support their communities. Currently other than reviews on social media that we do not actively, formally solicit, we have no mechanism to receive feedback from these clients to determine what their experience was with us. We'd like to find a way to do that which is not time consuming or expensive that we can also report on.
About the company
Community Futures Highwood (CFH) is a Government of Canada funded non-profit organization that supports rural economic development. We help entrepreneurs to start businesses and consider ourselves an alternative lender: we provide loans to businesses that banks will not. We also provide training to entrepreneurs and support to community economic development projects. There are about 270 CF's in Canada, 27 in Alberta and each one is run independently of each other.