2024-2025 Business Process Improvement (Digital Transformation Management Program)
Timeline
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October 5, 2024Experience start
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December 25, 2024Experience end
Experience scope
Categories
Data analysis Communications Market research Competitive analysis Marketing strategySkills
empathy business process improvement business process process mapping business process mapping microsoft powerpoint enterprise application integration key performance indicators (kpis) digital transformation management business communicationStudents will complete the Digital Transformation Management (DTM) program founded by Simon Fraser University’s Beedie School of Business to help them with their project. Some of the tasks learners will need to complete to achieve the project goals may include:
- Develop a value proposition statement for the organization/unit
- Create a process map and a customer journey/empathy map
- Explore technology options (e.g., application integration, customer experience)
- Identify KPIs for the process and create options for improvement
- Analyze the options using a decision matrix and recommend change
- Create a draft project plan
- Identify bottlenecks and possible mitigation strategies for the project proposal
The skills developed in the DTM program will support students in the completion of the project. The technologies required will be introduced and provided in the DTM program.
Throughout the project participant teams will work directly with the participating organizational contact/project mentor who will provide information and regular feedback. DTM faculty will also provide feedback and guide students in the proper application of the concepts.
Students can complete this project without any prior knowledge of the company or business unit and their processes but will be expected to research and learn as the project evolves.
Employers
Here’s how it works:
- Request to match your project to this experience. The Level UP team will review and either accept your match or request slight changes.
- Once your project is matched, students will apply to work on the project with you. You will review applications, and select the student(s) that you feel will be the best fit with your project.
- The student will set the team start and end dates in collaboration with you. They will need to hit “start project” on the Riipen platform and submit all deliverables including 60 work log hours before the end date.
- The Level UP team will review their project submission & deliverables, before processing payment.
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Opportunities are limited and this Level UP funding cycle will close once filled.
For more on how to get started, check out this article - Getting Started With Level UP: Employers.
Students
STUDENTS MUST BE ELIGIBLE & INVITED TO JOIN.
For further guidance, visit our help article - Getting Started with Level UP: Learners.
Our help articles in the Level UP Help Centre will help you get started.
Learners
Participants will complete the Digital Transformation Management (DTM) program founded by Simon Fraser University’s Beedie School of Business to help them with their project. Participants in the DTM program learn and practice technology, business process, and communication skills to enhance their ability to contribute to digital transformation.
Deliverables:
Throughout the project, participants will complete the following activities:
- Develop a value proposition statement for the organization/unit
- Create a process map and a customer journey/empathy map
- Explore technology options (e.g., application integration, customer experience)
- Identify KPIs for the process and create options for improvement
- Analyze the options using a decision matrix and recommend change
- Create a draft project plan
- Identify bottlenecks and possible mitigation strategies for the project proposal
These activities and the assignments in the DTM program will build towards creating the material for the final project deliverable and count towards the 60 hours of work.
The final project deliverable is a 10-20 slide PowerPoint presentation and an optional 10-minute pitch to the employer detailing the current process and their recommendation for change.
Participant groups will work directly with participating host organizations throughout the project to provide information and regular feedback.
DTM faculty will also provide feedback and guide participants in the proper application of the concepts.
Participants can complete this project without any prior knowledge of the company or business unit and their processes but will be expected to research and learn as the project evolves.
Project timeline
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October 5, 2024Experience start
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December 25, 2024Experience end
Project Examples
Requirements
Examples of Process Improvement Projects:
- Process: We are sending out email campaigns (to attract new clients) for ___ but experiencing low response rates….”
- Process: Our funders for our non-profit aren’t aware of our presence outside of the lower mainland. This prevents them from understanding the scope of our organization’s activities...
- Process: It takes a long time for our prospective clients to be converted to customers. This prevents us from getting new business more quickly.
- Process: Onboarding our volunteers includes many steps and is largely paper based. This causes long periods of wait times for our prospective volunteers, and can cause the momentum to join to be lost
Additional company criteria
Companies must answer the following questions to submit a match request to this experience:
What is the size of your organization?
What is the postal code of your organization?
Please provide your business number (BN)
If you do not have a 9-digit business number, what is the reason?
Is the leadership of your organization (founding employees/executives/etc.) a member of at least one of the following demographic groups?
To participate, you may not be an organisation that engages in partisan political activities; or a federal, provincial, territorial or municipal government or government agency; or a publicly funded post-secondary institution.
To participate, you must not be a member of the House of Commons or the Senate of Canada. By checking this box you confirm you meet this requirement.
Primary Contact for your project (Name/Role & Contact)
Secondary Contact for your project (Name/Role & Contact)
2) Please provide a brief description of the process within your organization/business unit that the project group will be investigating. For example, is it a marketing and sales process, a customer experience process, etc. and why its improvement is important to your company
1) Please provide a brief description of the process within your organization/business unit that the project group will be investigating. For example, is it a marketing and sales process, a customer experience process, etc. and why its improvement is important to your company
Timeline
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October 5, 2024Experience start
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December 25, 2024Experience end