Our Community Access & Outreach programming have expanded significantly over the past 5 years and the number of contacts we’d like to stay in touch with has equally grown. We are hoping to better organize and utilize our contact list which is currently housed in an Excel spreadsheet and/or on social media. We would like the student to research and provide us with recommendations on how to improve our current processes and support creating a solution that easily allows us to update, track and manage communication with various stakeholders.

Additionally, if an approved solution is created, the student will support us with the data transition and setting up the system for success.

• Review of our current processes and contact documents to better understand our operations and scope of the work
• Research and compare various CRMs and/or other viable tools and solutions to achieve the outcome of this project
• Interpret our operational needs and consult with other staff as needed and appropriate
• Deliver a recommendation in a brief written report
• Assist with data input to ensure our contact information is up to date and accurate

• The supervisor and the student will meet regularly over Microsoft Teams or in-person to discuss resources, determine scope of the assignment and project goals to ensure completion
• Students will have an opportunity to interact with a broad range of contacts within Hart House